Whether you need advice on selecting the right equipment for your upcoming expedition, have questions about an order, or require assistance with warranties, our team of outdoor experts is ready to guide you.
We prioritize clear communication and prompt support. Operating directly from our hub in Dhaka, we ensure that your gear needs are met so you can focus on the journey ahead.
For order updates, sizing questions, and general inquiries. Our support team typically responds within one business day.
explore@openfinder.oneOpenFinder Outdoor
House 28, Road 12, Banani
Dhaka, Dhaka 1213
Bangladesh
Find immediate answers regarding shipping coverage, returns, and outdoor gear recommendations. If your question is not listed here, please fill out the contact form above.
Yes, we proudly ship our camping and hiking equipment nationwide. Standard delivery within Dhaka typically takes 1-2 business days, while shipments to other districts may take 3-5 business days depending on the remoteness of your location.
We accept returns on unused and unwashed equipment within 14 days of receipt. Due to safety standards, climbing hardware, sealed sleeping bags, and tents cannot be returned once their factory seals are broken unless there is a confirmed manufacturing defect.
Tents are categorized by maximum occupancy, but for extended trips with extra gear, we recommend sizing up (e.g., a 3-person tent for 2 adults). Review the floor dimension specifications on the product page, or email us with your travel plans for a personalized recommendation.
Our outdoor experts are available to assist you with gear selection, order tracking, and warranty claims. We aim to respond to all inquiries within 24 hours.
Every piece of equipment in the OpenFinder Outdoor catalog is thoroughly inspected at our central hub before it reaches your hands. We know that in the wild, gear failure is not an option.
While we prioritize online convenience to serve the entirety of Bangladesh effectively, our Banani headquarters remains the beating heart of our quality control and customer service operations.